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Gas Line Repair in Medway, MA
Medway is a mains gas town — 46% of households heat with utility gas. The useful thing to know before anything goes wrong is where the utility’s responsibility stops.
Read this first
The utility's regulated line ends at the meter outlet and the piping beyond it belongs to the property owner. That boundary decides most gas line questions in Medway, where 46% of households heat with utility gas and a buried service line runs from the street on most properties.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How Medway is supplied
Two questions hide behind one. Where does the regulated line end — the federal answer is the meter outlet. And who pays for a repair on either side of that — which is tariff and state regulation, and varies.
The second one is the one that costs money, and it is answered by your utility rather than by any rule you can look up.
| Households in Medway | Share |
|---|---|
| Utility (mains) gas | 46% |
| Bottled or tank propane | 2% |
| Electricity | 10% |
| Fuel oil and kerosene | 40% |
| Wood and everything else | 2% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 4,573 occupied housing units. B25040 records what heats the house, which is the best available guide to whether a property has mains gas or a tank — it does not count service lines directly. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across Massachusetts as a whole, 56% of households are on mains gas and 4% on tank propane. Medway sits 10 points below the state on mains and 2 points below it on propane. That spread is what a state average hides, and it is why this page carries the town’s own figures rather than inheriting them.
Before anyone digs on the property
One free call before any excavation. PHMSA is blunt about why: excavation damage is the leading cause of pipeline incidents, and 8-1-1 raises the odds of avoiding one to 99 in 100. It applies to a fence post as much as a foundation.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
If any part of the job is in the ground, ask when they are calling 8-1-1 and whether a private line may be in the way. Both answers should come before the excavation, not during it.
Other Massachusetts towns we route in
- Attleboro 35% mains gas · 5% tank propane
- Andover 62% mains gas · 4% tank propane
- Holbrook 45% mains gas · 3% tank propane
- Plymouth 38% mains gas · 16% tank propane
- Roxbury Crossing 59% mains gas · 3% tank propane
Checking a plumber in Massachusetts
Massachusetts licenses are issued by the Massachusetts Board of State Examiners of Plumbers and Gas Fitters, which publishes a public search you can use before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Any Medway job, gas or otherwise, is routed from here.
Call (888) 752-8038