If you smell gas, do not use this site. Leave the building on foot, do not use a phone, a light switch or anything else that could ignite, and call 911 and your gas utility from somewhere else. Do not call us — we are a referral service and we are not an emergency line. What to do, in order.

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How a Gas Call Is Handled

Three steps, and a situation in which none of them applies.

Read this first

One situation rules out telephoning here entirely: if you can smell gas, leave and call 911 or the utility from outside. Otherwise the call is free to the household, and GaslineSafe is paid by the contractor who takes it.

GaslineSafe is a referral service, not a contractor and not an emergency service. If you suspect a leak, leave and call 911 and your gas utility — not us. Otherwise we connect homeowners with independent contractors. Contractors are required to hold whatever credential their state or municipality demands, and gas work is separately licensed in most of them; every state page sets out who licenses plumbers there and where to check. We carry out no work, we do not set prices, and we never charge homeowners anything — the contractors in our network pay us when we route them a call.

First: is this an emergency

If you smell gas, hear hissing, or see the ground signs — dead or discolored vegetation, bubbling in standing water, blowing dirt — then stop. Leave on foot and call 911 from somewhere else. Nothing below applies.

Source: PHMSA, Pipeline Leak Recognition and What to Do.

Work out which side of the meter you are on

Under 49 CFR § 192.3 the regulated service line ends at the meter outlet. Work on the utility side is theirs; work beyond it is customer piping. Which one you have decides who you should be calling at all.

Source: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.

Then call the number

The number on this site connects you to an independent contractor covering your area during ordinary hours. We pass on what you tell us. We do not quote, schedule or supervise the work.

And what we will not tell you to do

Do not dig without calling 8-1-1 first. Do not operate a valve at the meter. Do not relight anything after a supply interruption unless the person who interrupted it has told you to. All three are ways an ordinary day becomes a serious one.

Source: PHMSA, 811 Day; PHMSA, Pipeline Leak Recognition and What to Do.

For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Gas work heads this site; other plumbing is handled too.

Call (888) 752-8038
Call (888) 752-8038