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Gas Line Repair in Holbrook, MA
Holbrook is a mains gas town — 45% of households heat with utility gas. The useful thing to know before anything goes wrong is where the utility’s responsibility stops.
Read this first
A buried service line and a meter sit on most properties in Holbrook, where 45% of homes are on mains gas. Federal rules end the utility's service line at the meter outlet, so everything downstream of the meter is the owner's to maintain and repair.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How Holbrook is supplied
Under 49 CFR § 192.3, a service line ends at "the outlet of the customer meter or at the connection to a customer’s piping, whichever is further downstream". Upstream of the meter is the operator’s regulated line. Downstream is customer piping, under local code.
That is where the regulated line stops. Who pays is a separate question set by tariff and state regulation, and it is worth asking your utility rather than assuming.
| Households in Holbrook | Share |
|---|---|
| Utility (mains) gas | 45% |
| Bottled or tank propane | 3% |
| Electricity | 10% |
| Fuel oil and kerosene | 40% |
| Wood and everything else | 2% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 4,251 occupied housing units. B25040 records what heats the house, which is the best available guide to whether a property has mains gas or a tank — it does not count service lines directly. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across Massachusetts as a whole, 56% of households are on mains gas and 4% on tank propane. Holbrook sits 11 points below the state on mains and about level with it on propane. The state number would tell you something true about the state and very little about here, which is why it is not the number above.
Before anyone digs on the property
A locate before digging is free, and PHMSA is unambiguous about the value — excavation damage is the leading cause of pipeline incidents and calling 8-1-1 first avoids one 99 times in a hundred. The gap to ask about is private buried line, which a standard locate may not mark.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
Ask which side of the meter the work is on before anything else. On the utility side it may not be a contractor job at all, and a quote that has not established that has not established whose problem it is.
Other Massachusetts towns we route in
- Hanscom AFB 54% mains gas · 0% tank propane
- Walpole 52% mains gas · 2% tank propane
- Acton 53% mains gas · 5% tank propane
- South Walpole 72% mains gas · 0% tank propane
- Halifax 21% mains gas · 11% tank propane
Checking a plumber in Massachusetts
Massachusetts licenses are issued by the Massachusetts Board of State Examiners of Plumbers and Gas Fitters, which publishes a public search you can use before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. We serve Holbrook for plumbing that has nothing to do with gas.
Call (888) 752-8038