Gas Line Repair in New Albany, IN
61% of households in New Albany heat with utility gas, which means a buried service line runs from the street to a meter on most of these properties. Where that line ends is a federal definition, and it decides who repairs what.
Read this first
Responsibility changes hands at the meter outlet. The line under the ground between the street and the meter is the utility's up to that point, and the yard line and house piping after it are the property owner's. 61% of homes in New Albany heat with utility gas.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How New Albany is supplied
The meter is the boundary the federal rules draw: a service line terminates at the meter outlet, or at the connection to customer piping if that is further downstream. Everything past it is customer piping.
Ownership and maintenance responsibility follow tariff and state regulation rather than that definition, and they do not always land in the same place. Ask where your utility’s responsibility ends before you need to know.
| Households in New Albany | Share |
|---|---|
| Utility (mains) gas | 61% |
| Bottled or tank propane | 3% |
| Electricity | 35% |
| Fuel oil and kerosene | under 1% |
| Wood and everything else | 1% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 20,368 occupied housing units. This is the heating-fuel table. It does not enumerate service lines, and no table does at this geography; what it gives is the best available indication of which arrangement a property is on. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across Indiana as a whole, 64% of households are on mains gas and 7% on tank propane. New Albany sits 3 points below the state on mains and 4 points below it on propane. That spread is what a state average hides, and it is why this page carries the town’s own figures rather than inheriting them.
Before anyone digs on the property
PHMSA describes excavation damage as the leading cause of pipeline incidents, and puts the effect of one free phone call plainly: someone who calls 8-1-1 before they dig has a 99 percent chance of avoiding an incident, injury, harm to the environment and even death.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
Ask whether the job needs a permit and who is pulling it. Gas work is separately permitted in most jurisdictions and the answer should not be you.
Other Indiana towns we route in
- Scottsburg 29% mains gas · 6% tank propane
- Manilla 5% mains gas · 62% tank propane
- Wabash 58% mains gas · 9% tank propane
- Marysville 2% mains gas · 27% tank propane
- Corydon 29% mains gas · 16% tank propane
Checking a plumber in Indiana
Indiana licenses are issued by the Indiana Plumbing Commission, Professional Licensing Agency, which publishes a public search you can use before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Any New Albany job, gas or otherwise, is routed from here.
Call (888) 752-8038